Help · contact
Contact ThaiDocPort
Questions before you book, help with a form, or feedback after your trip — here is how to reach a human.
Company details
- ThaiDocPort LLC
- 1350 Old Bayshore Hwy, Suite 620
- Burlingame, CA 94010, USA
- Registered in California, USA
Our support desk covers every timezone, so you rarely wait long. Please include your flight date and nationality when you write — it helps us answer precisely the first time. We answer in English.
Before you write
A few notes make our replies faster and more useful. Tell us your travel dates and the airport you are flying into. Say which documents you already have and which you are unsure about. If your question is about a fee, mention the service you are considering so we can quote precisely. If your question is about a rule or requirement, remember that we can help you understand the public information, but we cannot decide or confirm any outcome — only the proper authority can do that.
Who to contact for what
Use [email protected] for general questions, [email protected] for help with a form or an existing booking, [email protected] for data requests, [email protected] for contract and policy questions, and [email protected] if any part of our website or service is hard to use. Write to the right inbox and a specialist will pick it up directly.
Post and opening hours
Our registered address is ThaiDocPort LLC, 1350 Old Bayshore Hwy, Suite 620, Burlingame, CA 94010, USA. Our support desk runs around the clock, so there is rarely a long wait. Phone cover is strongest during North American hours, while email and messages are monitored continuously for travelers already on the road.
Send us a message
