Arrivals FAQ

No. We are a private travel-assistance company. We help you prepare and check your own documents; we do not issue anything and we do not decide any outcome.

Absolutely. You can complete everything yourself, free of charge, through Thailand’s own immigration channels. Our paid service is optional and exists to save time and catch mistakes.

Our fees are published on the pricing page and shown before you pay. There are no hidden charges, and VIP lane coordination is priced separately.

Tell us and we will re-check and correct your paperwork. Our refund policy sets out exactly when a fee is refundable.

Most reviews return the same day, often within a couple of hours. Complex itineraries may take a little longer, and we tell you up front.

We collect only what we need to help you, keep it secure, and never sell it. See our privacy policy and the do-not-sell page for details.

No — and nobody can. Entry is decided solely by the proper authorities. We promise accurate, checked paperwork, never an outcome.

Yes. Our support desk answers in English around the clock, and optional VIP lane coordination can smooth your arrival.